Lumina Provisions Privacy Policy

At Lumina Provisions, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our online platform and utilise our catering services.

1. Information We Collect

We collect different types of information to provide and improve our catering services.

• Personal Identification Information: This includes your name, email address, phone number, and billing address. We collect this when you make an inquiry, request a quote, book our services, or sign up for our newsletter.
  • For event and corporate catering bookings.
  • For private chef service arrangements.
• Event Details: Information related to your catering needs, such as event date, time, location, number of guests, menu preferences, dietary restrictions (allergies, intolerances), and any special requests. This is crucial for bespoke menu creation and dietary specific meal preparation.
• Financial Information: When you make payments for our services, we collect necessary payment details such as credit card information. This data is processed securely through trusted third-party payment processors and is not stored on our servers.
• Technical Data: Our site automatically collects certain information about your device and how you interact with our online platform. This includes IP address, browser type, operating system, referring URLs, and pages viewed. This data helps us improve user experience and site functionality.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages sent through our contact forms.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and enhance our catering services:

• To Provide Catering Services: To process your inquiries, provide quotes, manage bookings for event catering, corporate catering, and private chef services, and deliver the agreed-upon services. This includes creating bespoke menus and ensuring dietary specific meal preparation.
• Communication: To communicate with you about your bookings, inquiries, service updates, and to respond to your questions and feedback.
• Payment Processing: To process payments for our services securely through third-party payment processors.
• Service Improvement: To understand how our online platform is used and to improve its functionality, content, and the overall user experience. This includes analyzing site traffic and trends.
• Marketing (with Consent): To send you newsletters, promotional materials, or information about new services and special offers, but only if you have explicitly opted in to receive such communications.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Legal Basis for Processing Personal Data (GDPR)

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., booking catering services).
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, marketing with appropriate safeguards, preventing fraud), provided these do not override your fundamental rights and freedoms.
• Consent: Where you have given explicit consent for specific processing activities (e.g., subscribing to marketing communications). You have the right to withdraw your consent at any time.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal identification information to outside parties without your consent, except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving you, such as payment processors, website hosting providers, and email communication platforms. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, taking into account our need to answer queries or resolve problems, provide improved and new services, and comply with legal requirements.

• Booking details and related communications are kept for a period to fulfill contractual obligations and for record-keeping purposes as required by law.
• Marketing consent records are retained for as long as you remain subscribed.

6. Your Data Protection Rights

Under applicable data protection laws, including the GDPR, you have the following rights regarding your personal data:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You can request that we erase your personal data, under certain conditions.
• The right to restrict processing: You can request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You can object to our processing of your personal data, under certain conditions.
• The right to data portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at the address provided below. We will respond to your request within one month.

7. Cookies

Our online platform uses "cookies" to enhance your browsing experience. Cookies are small files placed on your computer's hard drive that help us remember and process items in your inquiry, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features that make your site experience more efficient may not function properly.

8. Security Measures

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers, encryption of sensitive data via Secure Socket Layer (SSL) technology, and restricting access to personal information to authorized personnel only.

9. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our online platform. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

10. Changes to This Privacy Policy

Lumina Provisions may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.

11. Contacting Us

If you have any questions regarding this Privacy Policy or our data practices, you may contact us using the information below:

Lumina Provisions

109 Bartholomew Road,

London, City of London,

NW5 2BJ, United Kingdom